Have Questions? We’re Here to Help!

At MotorWolt, we’re thrilled about the excitement around our products. If you have any questions or need assistance, we’re here to help!

Before Reaching Out 🛠️

We recommend checking our FAQ page for quick answers to common questions. If you can’t find what you’re looking for, please complete our contact form. This allows us to serve you faster and more efficiently.

Order Support 📦

If you’re contacting us about an order, including your order number and using the same email address as your purchase will help us provide the best support possible.

Important Update 🚨

As of November 15th, several of our videos have gone extremely viral, leading to a surge in demand and an incredible response to our sale. Our team is working around the clock to process and ship all orders as fast as possible. While it’s been a crazy and exciting time, we sincerely appreciate your patience and understanding as we navigate this high volume.

We’re committed to responding to all inquiries within 2-3 business days. Your feedback and questions are important to us, and we look forward to connecting with you!

Contact Us: info@motorwolt.com

FAQs

When will my order ship?

We’re experiencing a very high demand, especially during our sale events. Typically, orders are shipped within 1-2 business days. However, during periods of high order volume, it might take a little longer. We sincerely apologize for any delays and appreciate your patience. If you have questions about your order, please contact our support team for assistance.

How long does it take for my order to arrive?

We ship worldwide! Most orders arrive within 6-10 business days after shipping. Please note that delivery times can vary depending on your location and local shipping conditions.

What should I do if I received the wrong model?

We’re sorry to hear that the wrong model was sent to you. Occasionally, our packing team processes orders too quickly, and errors can happen. Please contact our support team with your order number, and we’ll resolve this issue for you as quickly as possible.

I would like to return my order. How do I do that?

To initiate a return, please contact our customer support team with your order number and the reason for the return. Let us know if you’d like to exchange it for a different model or if you’d prefer a refund. Our team will guide you through the return process.

Can I change my model after placing my order?

If you’d like to change your model, please send your order number along with the link to the model you’d like instead to our support team. We’ll do our best to accommodate your request.

When will you release new models?

We are constantly innovating and introducing new models to keep up with customer needs and the latest trends. If you have any requests or suggestions for future models, feel free to share them with us. We’d love to hear your ideas!

I would like to cancel my order. What are my options?

If you wish to cancel your order, there are two possible scenarios:

• If the order has already shipped: Unfortunately, we cannot cancel orders that are already on their way to you. Once your order is delivered, you can initiate a return by contacting our support team with your order number. We’ll guide you through the return process.

• If the order has not yet shipped: We will check the status of your order. Please note that our system might not reflect the most up-to-date shipping status immediately. If the order has not shipped, we can cancel it for you. Contact our support team with your order number as soon as possible, and we’ll assist you.


Feel free to reach out to us at info@motorwolt.com for further assistance!

Do you offer discounts for bulk orders?

Yes, we do! For bulk order inquiries, please reach out to us at info@motorwolt.com, and our purchasing manager will assist you with a custom solution.

Do you have any Black Friday deals?

Yes, we have Black Friday deals—but we can’t reveal the details just yet! All we can say is, they’re going to be incredible, so stay tuned and don’t miss out!